Borenius advised LeadDesk on the acquisition of eDialog24

We advised LeadDesk on its acquisition of the Norwegian communications solution, eDialog24.

This strategic acquisition strengthens LeadDesk’s position in Norway, its largest operational market, and expands its customer base in the financial and public sectors. By integrating eDialog24’s solutions, LeadDesk enhances its AI-powered product portfolio, offering advanced conversational AI to improve customer experience and efficiency. With eDialog24’s established market presence, this acquisition aligns with LeadDesk’s growth strategy within the European CCaaS market.

LeadDesk is a leading supplier of sales and customer-service software in Europe, operating from seven local offices across the continent. Its cloud service is utilised by over 1000 customers, handling over 500 million customer contacts annually.